Residential Property

Providing loss adjustment for residential property is very similar to providing the same services for commercial properties. We are usually the first people from the insurance company that the insured meets when they suffer a first-party property loss. On the insurance company’s behalf, we will assist the insured to verify the cause of loss, scope of damage and the value of loss.

What do our loss adjusters do?

When we receive a new loss assignment, one of our loss adjusters will make contact with the insured and schedule a time for inspection. When we arrive on site we start investigating much like we do for a commercial property loss. First, we inspect the damage incurred on the property, make sure the property’s damage is properly contained to avoid further damage, and take photographs of the damage accrued. We also interview the insured and property dweller, if the two are different, to determine the facts of the loss, discuss the policy, and coverage related to this loss.

On behalf of an insurance company, we will take a recorded statement from the policyholder of the residential property and all witnesses to the events that caused the damage if it is needed. We determine who, what, when, where, and why, of the incident to obtain a thorough picture of the loss and how it happened. Our loss adjusters also obtain all the necessary documents from the insured to complete our evaluation and reports, which are provided to the insurance company. Examples of documents that are obtained are:

Leases
Documents that establish title to real property including deeds and trust deeds
Any receipts, invoices, purchase orders, and other evidence that show purchase and ownership
Repairs invoices
Any other document that might be relevant or material to the investigation.

The Importance of Using a Loss Adjuster for Residential Property

At the very beginning of a claim, insurance companies will use a loss adjuster when dealing with residential property claims. This is for many reasons, however, one of the most important reasons is to be a liaison between the insurance carrier and the insured. The loss adjuster assists in explaining the policy, what is covered, what is excluded, and how it applies to the current loss situation. In addition the loss adjuster requests and obtains the necessary documents to support the claim. All of these steps and many more assist the insurance company in obtaining a proper investigation, report, and finalization of the claim, while also maintaining their standards to a fair claim process.

Having a well-experience, educated loss adjuster investigate the residential property claim allows the insurance company to avoid fraud and confusion during the evaluation of the loss.

Another reason that has unfortunately become widespread with insurance claims is fraudulent activity. Having a well-experience, educated loss adjuster investigate the residential property claim allows the insurance company to hopefully avoid fraud and confusion during the evaluation of the loss. BPO Technical has decades of first- and third-party service experience for residential claims in addition to commercial property, commercial casualty, appraisal and umpire services, automobile and transportation claims, and trial preparation. Discuss any residential property matters with our main office, or talk directly with our President, Tom Powell, or our Vice President of Claims, Daniel Powell.